This is a translation of the Italian original. In case of any discrepancy, the Italian version prevails.
1.1 The products (the "Products") presented on the website www.laprimagioielli.com (the "Site") are sold by United Group International S.r.l., owner of the La Prima Gioielli trademark ("La Prima Gioielli" or the "Seller"), with registered office in Via della Robbia n. 42, 36100 Vicenza (VI), Italy; registered with the Vicenza Companies Register under number and Tax Code/VAT No. 03727500245, REA VI-348961; share capital Euro 10,000.00 fully paid up; certified email (PEC): unitedgroup@pec.it. This information is also provided pursuant to Article 7 of Italian Legislative Decree no. 70 of 9 April 2003.
1.2 For any request, the customer (the "Customer") may contact Customer Service: telephone +39 0444 1791049, Monday to Friday from 9:00 to 17:30 (Italian time); email customercare@laprimagioielli.it; by post to United Group International S.r.l., Via della Robbia n. 42, 36100 Vicenza, Italy; or at the certified email (PEC) address indicated above.
2.1 These General Conditions of Sale (the "Conditions") govern exclusively the distance sale, through the Site, of the Products for which the "Add to Cart" button is shown. The Italian Consumer Code (Legislative Decree no. 206 of 6 September 2005), the rules on electronic commerce (Legislative Decree no. 70 of 9 April 2003), the Italian Civil Code and the other applicable Italian laws apply.
2.2 Each order (the "Order") is governed by the Conditions published on the Site at the time the Customer submits it (see Article 15). The Conditions can always be consulted on the Site and can be printed and saved.
2.3 By submitting the Order, the Customer declares to know and accept these Conditions and the other information on the Site, including the Terms of Use of the Site and the Privacy Policy.
3.1 The Products and prices published on the Site constitute an offer to the public under the conditions set out herein. Purchase contracts concluded on the Site (the "Contracts") are entered into with United Group International S.r.l.
3.2 To make a purchase, an account must be created on the Site. The Customer guarantees, under his or her own responsibility, to be authorised to use the chosen means of payment and that it has sufficient funds.
3.3 The Customer selects the Products with the "Add to Cart" button. Before confirming, a summary page shows the total price (including taxes and any packaging and shipping costs), the delivery and payment methods and the complaint handling procedure; the Customer is invited to read these Conditions and to print or save a copy. The purchase is completed with the Order confirmation and payment button.
3.4 The Order is correctly submitted if the Site does not display any error message. The system cannot detect errors in the data entered by the Customer, for example in the delivery address.
3.5 The Contract is deemed concluded when La Prima Gioielli sends the Order Confirmation, i.e. an email (the "Order Confirmation") to the address provided by the Customer, containing, pursuant to Article 13 of Legislative Decree 70/2003, a summary of the Products, the prices including delivery costs, the payment method, the delivery address, the Order number, these Conditions, the withdrawal form and any special conditions agreed. The Customer is invited to check the Order Confirmation and to report any corrections within 24 hours, always quoting the Order number in any subsequent communication.
3.6 Some Products may be temporarily unavailable. If the unavailability is permanent, the Contract is terminated and La Prima Gioielli refunds the price paid without undue delay, without prejudice to the rights of the Consumer Customer provided by law.
3.7 Before the Order Confirmation, La Prima Gioielli may decline Orders that are incomplete or incorrect, that lack sufficient guarantees of solvency, that come from a Customer with whom a legal dispute is pending concerning a previous Order, or for any other legitimate reason, informing the Customer of the reasons by email. In any case in which the Contract is not performed, the price already paid is refunded without undue delay.
4.1 Product prices are shown in euro and include VAT. The total price, with taxes and any additional costs, is shown in the summary before the Order is confirmed.
4.2 For deliveries outside the European Union, the price, net of VAT where not due, may be increased by customs duties and local taxes, determined by the carrier on a case-by-case basis and payable by the Customer.
4.3 La Prima Gioielli may change prices at any time; the Customer is charged the price shown on the Site at the time the Order is submitted.
5.1 Payment is made by credit or debit card (Visa, Mastercard, American Express) through the Stripe payment service. Payment data are transmitted to the payment service providers using the highest security standards, cannot be read by third parties and are used only to complete the purchase and to make any refunds.
5.2 The issuing bank may require authentication of the payment. If the payment is not authorised by the issuer or by the service provider, La Prima Gioielli is not liable for the delay or failure of delivery.
5.3 Before shipment, La Prima Gioielli may verify that the price has actually been collected.
6.1 The Products are shipped to the address indicated in the Order, only after the full price has been collected. Shipping is free of charge and the Products travel insured at La Prima Gioielli's expense against theft and accidental damage until delivery, by express courier or secure valuables carrier. La Prima Gioielli ships to the countries indicated on the checkout page.
6.2 Orders received on Saturdays, Sundays and public holidays are processed from the next working day; separate Orders are shipped separately. During company closure periods (in particular August and the end-of-year holidays) shipments may be delayed. The delivery times shown on the Site are indicative and may vary, for example depending on the availability of the Product or for reasons attributable to the carrier; in any case delivery takes place within thirty days from the day following the Order.
6.3 If, during payment verification, the Product has meanwhile been sold through other channels, Article 3.6 applies. For new Customers, La Prima Gioielli may check solvency before shipment, which may delay the first Order.
6.4 The Customer can follow the status of the Order from his or her account or by contacting Customer Service (Article 1.2) with name, surname and Order number. Delivery is completed when the Customer, or a person indicated by the Customer other than the carrier, acquires physical possession of the Products.
6.5 On delivery, the Customer must check the parcel before signing. The Products are packed in sealed envelopes: if the parcel appears to have been tampered with, the Customer must sign "subject to inspection" or refuse delivery, and in any case inform Customer Service immediately. If delivery fails, the carrier will contact the Customer to arrange a new one.
6.6 La Prima Gioielli is not liable for problems caused by incorrect delivery or email addresses provided by the Customer.
7.1 A Customer who buys as a consumer, i.e. as a natural person acting for purposes outside his or her trade, business or profession (Article 3 of the Consumer Code) (the "Consumer Customer"), may withdraw from the Contract without giving any reason and without penalty, for all or some of the Products, within fourteen days of receiving the Products (Articles 52 et seq. of the Consumer Code). If the Products of a single Order are delivered separately, the period runs from receipt of the last one. If the last day falls on a non-working day, the period expires on the next working day.
7.2 The right of withdrawal is exercised within the deadline by means of an explicit statement, indicating the Order number and the Products concerned, in one of the following ways: (a) with the online withdrawal function "Withdraw from contract here", always accessible from the footer of the Site and at www.laprimagioielli.com/return for the entire withdrawal period; (b) with the withdrawal form that can be downloaded from the Site; (c) by registered letter with acknowledgement of receipt, certified email (PEC) or email to the addresses indicated in Article 1.
7.3 When using the online function, the Consumer Customer provides his or her name, the Order number and the email address at which to receive the confirmation, and sends the statement with the «Confirm withdrawal» button. La Prima Gioielli sends without delay an acknowledgement of receipt on a durable medium, with the content of the statement and the date and time it was sent.
7.4 The Consumer Customer must return the Products within fourteen days of communicating the withdrawal, to United Group International S.r.l., Via della Robbia n. 42, 36100 Vicenza, Italy, following the return instructions received. The direct cost of return shipping is borne by the Consumer Customer, who is advised to use an insured and tracked carrier; it is not borne by the Consumer Customer if the Product is defective or not in conformity, or in the other cases provided by law.
7.5 The Products must be returned intact, in the condition in which they were received, with the original packaging, the Certificate of Authenticity and the documentation provided. La Prima Gioielli inspects the Products as soon as it receives them. If the Products are returned used, damaged or without the original packaging or documentation, La Prima Gioielli may deduct from the refund an amount equal to the diminished value (Article 57(2) of the Consumer Code).
7.6 La Prima Gioielli refunds the price paid within fourteen days of receiving the withdrawal notice, using the same means of payment used for the purchase, and may withhold the refund until it has received the Products or until the Customer has supplied evidence of having sent them back, whichever is earlier.
8.1 Consumer Customers. La Prima Gioielli is liable for any lack of conformity existing at the time of delivery which becomes apparent within two years of delivery (Articles 128 et seq. of the Consumer Code); the right of action is time-barred twenty-six months after delivery. The Consumer Customer reports the defect to Customer Service by email or registered letter with acknowledgement of receipt to the addresses in Article 1, also using the defect report form available on the Site, enclosing the purchase document. La Prima Gioielli may ask for photographs of the defect before authorising the return; the return costs of the defective Product are borne by La Prima Gioielli if the return is made with the carrier it indicates.
↓ Lack of conformity report form (PDF)
8.2 The Consumer Customer is entitled, at his or her choice, to have the Product repaired or replaced free of charge, unless the chosen remedy is impossible or disproportionately costly, and, in the other cases provided by law, to a price reduction or to termination of the Contract (Article 135-bis of the Consumer Code). In case of replacement, the Customer may choose the same Product or another of equal or higher price, paying any difference. Repair or replacement takes place within a reasonable time, and the costs of returning the Product to the Customer are borne by La Prima Gioielli.
8.3 The Product to be repaired or replaced must be returned, where possible, complete with the contents of the original packaging, together with the purchase document.
8.4 Business customers. Those who buy for business purposes benefit from the warranty against defects provided by Articles 1490 et seq. of the Italian Civil Code: they must report the defect within eight days of discovery, failing which the right lapses, and the warranty lasts for a maximum of twenty-four months from delivery. The Product must be returned intact and complete with the carrier used for delivery; otherwise shipping costs are borne by the Customer.
9.1 The Customer may ask to exchange a Product for the same Product in a different size within fifteen days of receipt, by writing to Customer Service by email or registered letter with acknowledgement of receipt, quoting the Order number. The Product must be returned intact and complete, in its original packaging and with the purchase document, following the instructions received. If the requested size is not available, the Customer receives a purchase voucher equal to the price of the returned Product.
↓ Size exchange request form (PDF)
10.1 The personal data provided by the Customer for the purchase are processed by United Group International S.r.l., data controller, Via della Robbia n. 42, 36100 Vicenza (privacy@laprimagioielli.it), in compliance with Regulation (EU) 2016/679 ("GDPR") and Italian Legislative Decree 196/2003 as amended, mainly by electronic means, in order to: perform the Contract and the related services (delivery, after-sales assistance); comply with legal obligations, including accounting and tax obligations.
10.2 Providing the data is optional but necessary for the purchase: without them the Contract cannot be performed. The data are accessible to authorised staff of La Prima Gioielli (administration, IT, customer service) and to suppliers providing related services (IT and hosting, payments, transport and delivery), who normally act as data processors.
10.3 Only with the Customer's free and optional consent may the data also be used for marketing purposes; the Customer may withdraw consent at any time, including through the link contained in every promotional communication.
10.4 The Customer may exercise the rights provided by Articles 15-22 of the GDPR (access, rectification, erasure, restriction, portability, objection) by writing to the addresses indicated above, and may lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali). Full details are in the Privacy Policy published on the Site.
11.1 The catalogues, images and texts on the Site belong to United Group International S.r.l. or have been licensed to it by their respective authors; their reproduction and distribution, even in part, in any form, is prohibited. Links to the Site are permitted only with written authorisation.
11.2 The jewels presented on the Site and in the catalogues are creations of United Group International S.r.l., which reserves all rights to exploit the models. The La Prima Gioielli trademark and the other distinctive signs are the exclusive property of United Group International S.r.l.
12.1 The images of the Products on the Site are for illustrative purposes. La Prima Gioielli makes every effort to ensure they are as faithful as possible, but colours and details may appear different for technical reasons, for example the Customer's screen settings; as these are handcrafted jewels, slight variations are also possible. La Prima Gioielli is not liable for such differences in representation, unless they constitute a lack of conformity.
12.2 La Prima Gioielli is not liable for failure to perform the Contract due to force majeure preventing delivery (for example extreme weather events, strikes, fires, wars). The rights of the Consumer Customer provided by law remain unaffected. For all other matters, reference is made to the Terms of Use of the Site.
13.1 These Conditions, the Orders and the Contracts are governed by Italian law and, where applicable, by the Consumer Code. The Consumer Customer retains the protection afforded by the mandatory provisions of the law of the country of his or her habitual residence.
13.2 For disputes relating to an Order or a Contract, including those concerning their interpretation and performance, the court of the place of residence or domicile of the Consumer Customer has exclusive jurisdiction, if located in Italy. For disputes with business Customers, the Court of Vicenza has exclusive jurisdiction.
13.3 The Consumer Customer may also use the out-of-court dispute resolution procedures provided by Part V, Title II-bis of the Consumer Code (Articles 141 et seq.).
14.1 These Conditions can be downloaded and saved by the Customer (Article 12(3) of Legislative Decree 70/2003). A copy of each Order is stored electronically in the IT systems of La Prima Gioielli. At the Customer's request it can be sent free of charge by email, or on paper against reimbursement of copying and postage costs.
15.1 La Prima Gioielli may amend these Conditions, for example to bring them into line with new legislation. The new Conditions apply from their publication on the Site and to Orders submitted from that time.