DO YOU HAVE ANY QUESTIONS?

You can find the most frequently asked questions in the sections below.

You may find the information or answers you are looking for there.

If you can't find the answer there, or if you have further questions,

you can write to us at customercare@laprimagioielli.it or call us at +39 0444 1791049

Our website shows a selection of La Prima collections. Some models, colours or sizes may not be available online. If you are looking for a specific piece, please email us at customercare@laprimagioielli.it or call us on +39 0444 1791049.

To check the status and location of your order, log in to your account and click on "Orders".

Orders can have different statuses:

  • • On hold: We have just received your order and are waiting to receive your payment.
  • • Processing: We have received your payment and are preparing your order.
  • • Completed: The order has been confirmed and is ready to be shipped. You should have received an email with the tracking number to follow your order.
Select the jewellery you want and click the "Add to Cart" button. Then proceed to checkout and confirm your details and payment. Once your order is complete, log in to your account, click the user icon in the menu and go to "Orders" to see your order details.
Credit card: you can pay securely with American Express, Visa, Mastercard and Stripe, protected by the Verified by Visa and Mastercard SecureCode standards.
We ship with trusted couriers. Delivery times and options are shown at checkout. Once the order is shipped, the tracking number will appear in your account in the "Orders" section.
Shipping is complimentary for all our clients.
You may request a return or exchange within 14 days from the delivery date. The jewellery must be in perfect condition, without signs of wear. Email us at customercare@laprimagioielli.it or call us on +39 0444 1791049 and we will send you the instructions.
Creating an account is required, as it allows us to save your shipping address so that we can send you your purchases. It also gives you access to your orders, tracking and personal details, and makes future purchases faster and easier.
You can email us at customercare@laprimagioielli.it or call us on +39 0444 1791049 (Monday to Friday, 9:00–17:30) for help with your order or any other question. Our team will reply and give you the information you need.
Our 18K white gold contains a small amount of nickel, as required for strength and colour. However, all our alloys fully comply with European regulations on nickel release.
Yes, our 18K white gold is rhodium-plated to ensure a bright and long-lasting white finish.
All La Prima diamonds are natural. We do not use synthetic diamonds or lab-grown diamonds in any of our jewellery.
No. Our 18K yellow and rose gold have a natural colour and are not plated. We do not apply any galvanic coating to these alloys.
Yes, our prices may be updated over time based on materials and production costs.
Yes. Every La Prima piece is delivered with its Certificate of Authenticity, which also includes the warranty for that specific piece.