DO YOU HAVE ANY QUESTIONS?

You can find the most frequently asked questions in the sections below.

There could be the information or the answers you are looking for.

If you can't find the answer in those pages or have further questions

you can write to our email address customercare@laprimagioielli.it or call us at +39 0444 1791049

Our website shows a selection of La Prima collections. Some models, colors or sizes may not be available online. If you are looking for a specific piece, please contact us on our email address customercare@laprimagioielli.it or call us at +39 0444 1791049

If you want to know the order status and where it is located, you need to log in to your account and click on "Orders".

Orders can have different statuses:

  • • On hold: We have just received your order and are waiting to receive your payment.
  • • Processing: We have received your payment and are preparing your order.
  • • Completed: The order has been confirmed and is ready to be shipped, and you should have received an email with the tracking number to follow your order.
Select the jewelry you want and add it to your cart. Click on the "Add to Cart" button. Then proceed to checkout and confirm your details and payment. After completing the order, you can log in to your account and click on the user icon in the menu on the right side, go to "Orders" to see your order details.
Credit Card: you can pay safely with the American Express, Visa, Mastercard and Stripe thanks to the Verified by Visa and Mastercard SecureCode standards.
We ship with trusted couriers. Delivery times and options are shown at checkout. Once the order is shipped, the tracking number will appear in your account in the "Orders" section.
For our valued clients, shipping is offered by us.
You may request a return or exchange within 14 days from the delivery date. The jewelry must be in perfect condition, without signs of wear. Just contact us on our email address customercare@laprimagioielli.it or call us at +39 0444 1791049, and we will provide the instructions.
Creating an account is mandatory because it allows us to have your shipping address saved in our system to be able to send the purchased products. It also gives you access to your orders, tracking, and personal details, and makes future purchases faster and easier.
You can contact us on our email address customercare@laprimagioielli.it or call us at +39 0444 1791049 at any time for assistance with your order or any question. Our team will reply and guide you with the information you need.
Our 18K white gold contains a small amount of nickel, as required for strength and color. However, all our alloys fully respect European regulations on nickel release.
Yes, our 18K white gold is rhodium plated to ensure a bright and long-lasting white finish.
All La Prima diamonds are natural. We do not use synthetic diamonds or lab-grown diamonds in any of our jewelry.
No. Our 18K yellow and 18K rose gold have a natural color and are not plated. We do not apply any galvanic coating on these alloys.
Yes, our prices may be updated over time based on materials and production costs.
Yes. Every La Prima piece is delivered with its Certificate of Authenticity, which also includes the warranty for that specific piece.